Website URL : http://www.nypa.org.uk/index.aspx?articleid=2165
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CUSTOMER SERVICE
CUSTOMER SERVICE
North Yorkshire Police Authority is committed to providing high quality services in a timely and efficient manner.
The Service Standards set out below are a minimum that the North Yorkshire Police Authority will always try to exceed.
Our Promise to you at all times
- We will provide plain easy-to-understand information.
- In delivering our services, we will take account of your ethnic, religious, cultural or individual needs.
- We will listen to your views and use these to improve our service.
- We will challenge unacceptable behaviour in the interests of the customers and our staff.
Our Promise to you if you contact us
- If you write, fax or email us, we will acknowledge your request within 1 working day and aim to provide a full response within 5 working days (or advised you otherwise).
- We will answer telephone calls within 20 seconds and return any answer-machine message within 1 working day.
- If you have made an appointment you should be seen within 10 minutes of your appointment time or advised of the reason for the delay.
- If you need to discuss a sensitive or confidential issue, we can arrange a private room for you.
We welcome your comments, good or bad, on the service we provide and will deal with your comments positively.
Note: these standards apply to the North Yorkshire Police Authority. The North Yorkshire Police Force has its own set of service standards. |
Email: info@nypa.gov.uk
